Terms & Policy
1. Return Eligibility
- Returns can only be requested within the return window (in days) set by the seller, shown on your invoice and the order details.
- If the seller's policy states "No returns," the order is final and cannot be returned.
- You must provide a valid Order ID to look up and request a return.
2. Item Condition
- Items must be returned in their original, unused condition with all packaging, tags, and accessories intact.
- The seller inspects returned items and may decline returns that do not meet these conditions.
3. Return Process
- Select the specific item(s) you wish to return from your order.
- Submitting a request does not guarantee approval — the seller reviews each request.
- You will be contacted regarding pickup or drop-off and the status of your request.
4. Refunds
Where applicable, refunds are processed after the seller receives and approves the returned item. The refund method and timeline are determined by the seller and your original payment method.
5. Privacy
Information you provide during a return is used solely to process your request and is shared with the seller fulfilling the order.
6. Liability
The platform connects buyers with independent sellers. Product condition, return approval, and refunds are the responsibility of the seller. We facilitate the request but are not liable for disputes arising directly between buyer and seller.
7. Acceptance
By ticking the agreement box and pressing Request Return, you acknowledge that you have read, understood, and agreed to these Terms & Policy.